CSC Collaborates with Salesforce to Revolutionise Grievance Redressal Across Rural India
AI-powered platform to unify and accelerate grievance redressal across CSC’s 6 lakh+ Village Level Entrepreneurs (VLEs) nationwide
New Delhi, 24th July, 2025: Common Services Centres (CSC), a flagship initiative for India’s digital inclusion under the Ministry of Electronics and IT (MeitY), today announced a collaboration with Salesforce, the #1 AI CRM*. The collaboration aims to enhance citizen and Village Level Entrepreneur (VLE) support across rural and semi-urban regions through a unified, AI-powered grievance redressal platform that delivers intelligent and scalable service experiences.
With over 6 lakhs active VLEs, CSC plays a foundational role in connecting citizens with essential public and private services in remote areas. The adoption of Salesforce marks a significant milestone in CSC’s digital transformation journey, aimed at improving resolution timelines, empowering VLEs with modern tools, and fostering greater transparency and trust in citizen services.
Built on Salesforce’s platform, the solution integrates Service Cloud with AI tools such as Einstein Bots for 24×7 self-service and Digital Engagement to consolidate citizen queries from WhatsApp, email, SMS, and the CSC portal.
Sanjay Kumar Rakesh, MD & CEO, CSC SPV said, “At CSC, our mission has always been to empower citizens and VLEs by bridging the last-mile digital gap. The collaboration with Salesforce is a step forward in building a more responsive, unified, and data-driven grievance redressal framework. By integrating modern tools and AI-led workflows, we are equipping our frontline network with the capability to resolve issues faster, track them transparently, and deliver better experiences to the communities we serve. This is not just a tech upgrade — it’s a shift in how we enable trust in digital governance.”
Arundhati Bhattacharya, President & CEO, Salesforce – South Asia, said, “India’s next leap in digital public infrastructure will be defined by how effectively we can bring citizen services closer to every corner of the country — with speed, scale, and intelligence. Our collaboration with CSC is a powerful example of how AI can be harnessed to transform governance at the grassroots. We are proud to support CSC in empowering lakhs of Village Level Entrepreneurs (VLEs) with the tools to deliver faster, more transparent, and citizen-first services.”
CSC’s collaboration with Salesforce lays the foundation for broader digital public infrastructure. With CSC expanding into areas like wallet services, DigiPay, insurance, and telemedicine, the Salesforce platform provides a future-ready backbone to unify service delivery across functions. Its extensibility, multilingual support, and mobile-first design make it ideal for scaling digital governance across India’s diverse citizen base.
Pingback: discount androxal buy for cheap
Pingback: cheapest generic rifaximin uk
Pingback: how to buy enclomiphene generic pharmacy in canada
Pingback: acheter kamagra en france
Pingback: ordering dutasteride where to purchase
Pingback: buy cheap flexeril cyclobenzaprine canada drugs
Pingback: how to order gabapentin generic mastercard
Pingback: ordering fildena cheap uk buy purchase
Pingback: discount itraconazole cheap where
Pingback: cheap staxyn cheap online pharmacy
Pingback: get avodart uk where buy
Pingback: cheapest buy xifaxan purchase line
Pingback: jak předpis může dostat na 1 kamagra pilulku
Yesterday, while I was at work, my cousin stole my iphone
and tested to see if it can survive a thirty foot
drop, just so she can be a youtube sensation. My apple ipad is now destroyed and
she has 83 views. I know this is totally off topic
but I had to share it with someone!
Hi, Neat post. There is a problem along with your web site
in web explorer, might check this? IE still is the marketplace chief and a large
element of folks will omit your magnificent writing due to this problem.
760357 666109Thank you for sharing with us, I believe this web site genuinely stands out : D. 541812
This piece of writing will help the internet people for setting up new website
or even a blog from start to end.
You should be a part of a contest for one of the best sites on the net.
I most certainly will recommend this web site!
We are a group of volunteers and opening a new scheme
in our community. Your website offered us with valuable information to work on. You have done a
formidable job and our whole community will be thankful to you.
Hi there! I know this is kinda off topic but I was wondering if you knew
where I could locate a captcha plugin for my comment form?
I’m using the same blog platform as yours and I’m having problems finding one?
Thanks a lot!
If you want to improve your know-how simply keep visiting this website and be updated with the most up-to-date gossip posted here.
What’s up, constantly i used to check web site posts here early in the
dawn, since i enjoy to learn more and more.
It’s a shame you don’t have a donate button! I’d certainly donate to this excellent blog!
I suppose for now i’ll settle for book-marking and adding your RSS feed to my Google account.
I look forward to brand new updates and will share this blog with my Facebook group.
Chat soon!
692700 144474informatii interesante si utile postate pe blogul dumneavoastra. dar ca si o paranteza , ce parere aveti de inchirierea apartamente vacanta ?. 183600
Great work! This is the type of info that should be shared around the net. Shame on Google for not positioning this post higher! Come on over and visit my website . Thanks =)
I too think therefore, perfectly written post! .
Appreciate it for this post, I am a big big fan of this internet site would like to proceed updated.
989420 392832I was suggested this internet internet site by my cousin. Im not certain whether this post is written by him as nobody else know such detailed about my dilemma. You are incredible! Thanks! 182872
I have not checked in here for a while since I thought it was getting boring, but the last several posts are good quality so I guess I’ll add you back to my daily bloglist. You deserve it my friend 🙂
Usually I don’t learn article on blogs, however I would like to say that this write-up very pressured me to check out and do it! Your writing style has been amazed me. Thanks, quite nice post.
excellent points altogether, you just gained a emblem new reader. What would you suggest in regards to your submit that you simply made a few days ago? Any sure?
I am always searching online for tips that can facilitate me. Thank you!