Salesforce Delivers Accelerated Growth and Expands Presence in India
Bengaluru: Salesforce, the world’s #1 CRM (NYSE: CRM) company powered by AI, today announced its first-ever Salesforce Tower in India, marking a major milestone in its continued growth in the region. The company has also reported a 36% increase in revenue, with total revenue rising to ₹9116.3 crore for the year ended 31st March 2024, compared to the previous year.
Salesforce Tower Bengaluru: A Landmark Expansion
Salesforce continues its commitment to investing in its physical presence across key global markets. With the new Salesforce Tower Bengaluru, the company expands its footprint in India, becoming part of the broader growth strategy that includes similar towers in cities such as San Francisco, New York, London, and Tokyo.
- Location: The new 12-story tower will be located in Bagmane Capital, Mahadevpura, Bengaluru.
- Facilities: The building will feature an immersive lobby, a Salesforce Innovation Centre, and spaces designed for modern work environments that focus on collaboration, sustainability, and employee wellness. Additionally, there will be training spaces for in-person AI upskilling opportunities for both employees and the community.
- Sustainability: The tower will pursue LEED Gold certification, aligning with Salesforce’s commitment to sustainable building practices.
- Timeline: Salesforce employees will begin moving into the tower upon its completion in 2026.
Fueling Customer Success and Innovation
As Salesforce continues to grow in India, it is also making strides globally with new innovations. The company recently unveiled Agentforce, a new layer of the Salesforce Platform that enables businesses to build AI agents capable of autonomously taking action across various business functions.
- AI-first Era: In an AI-driven world, Salesforce is empowering organizations in India and globally by using AI to enhance productivity, strengthen customer relationships, and foster growth.
- Talent Hub: Bengaluru has emerged as a top talent hub, enabling Salesforce to deliver new innovations and support global customers. Industry leaders such as Air India, Tata Consumer Products, and Monte Carlo are leveraging Salesforce technology to drive customer success.
Salesforce’s Long-term Investment in India
Salesforce has been investing in India for over a decade. The company opened its Hyderabad Centre of Excellence in 2016, expanding it in 2023 to solidify India as a critical hub for talent and global innovation.
- Employee Base: With over 13,000 employees across Bengaluru, Mumbai, Delhi, Hyderabad, Pune, and Jaipur, Salesforce is deeply embedded in India’s tech ecosystem.
- Growing Ecosystem: The Salesforce ecosystem in India includes over 2 million developers and Trailhead users—Salesforce’s free online learning platform, which has a larger user base in India than in any other country outside the United States.
Statements from Key Leaders
Arundhati Bhattacharya, CEO & Chairperson of Salesforce India, emphasized the importance of this growth:
“We have demonstrated a strong growth trajectory in India over the last few years. The launch of the first-ever Salesforce Tower in India further strengthens our commitment to the region, providing employees with a stellar experience and state-of-the-art space for collaboration and innovation.”
Relina Bulchandani, Executive Vice President, Real Estate & Workplace Services at Salesforce, highlighted the importance of the new tower:
“Salesforce Tower Bengaluru will serve as a beacon of Salesforce’s culture and values, creating a central gathering place for employees, customers, and partners from around the world. This space will foster collaboration and innovation as we embrace the future with AI and agents.”
Industry Leaders on Salesforce’s Impact in India
Dr. Satya Ramaswamy, Chief Digital and Technology Officer at Air India, commented on the role of AI in business success:
“AI and automation are ushering in a new economic era, revolutionizing how businesses interact with customers. Salesforce will make a difference, especially in a country like India, where businesses are striving to enhance productivity and growth.”
Sunil D’Souza, CEO & Managing Director at Tata Consumer Products Ltd., praised Salesforce’s role in shaping business transformation:
“Salesforce’s expansion in India will continue to empower businesses with the latest AI technology, fueling growth, and strengthening customer relationships.”
Ashwini Sumanth, Head of Real Estate Strategy & Marketing at Bagmane Developers Pvt. Ltd., expressed excitement about the project:
“We are excited to support Salesforce’s growth in India. This partnership represents a new era in reimagining workspaces as destinations for collaboration and connection.”
About Salesforce
Salesforce helps organizations reimagine their business for the AI-driven world. Through Agentforce, Salesforce enables companies to bring humans and AI agents together to drive customer success. By leveraging AI, data, and action, Salesforce empowers businesses to build stronger relationships with their customers.
For more information, visit www.salesforce.com.
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