Salesforce and Vivekananda Hospital Unite Data, Automation and AI to Deliver More Connected Patient Experiences

KOLKATA, 27 July, 2026 – Salesforce, the world’s #1 Agentic AI CRM*, announced a collaboration with Vivekananda Hospital Pvt. Ltd. (VHPL) one of West Bengal’s leading healthcare providers, to transform patient engagement through a connected, AI-powered platform.

As patient expectations evolve, healthcare providers need technology that connects every interaction across the care journey — from the first community outreach programme or enquiry to ongoing engagement with the hospital. VHPL is addressing this need by bringing together patient and doctor information, field operations, outreach and AI on a single platform, creating a unified digital foundation designed to support more timely, personalised and consistent patient experiences.

Built on the Agentforce 360 Platform and integrated with VHPL’s Hospital Information Management System (HIMS), the solution connects previously fragmented data and workflows across the organisation. The implementation includes Patient 360, Doctor 360, Beat Planning and Campaign Management, providing teams with a comprehensive, real-time view of patients and doctors while enabling field teams to plan outreach more effectively. Automated workflows help capture, route, track and nurture patient enquiries, while real-time dashboards provide visibility into engagement activity and campaign performance.

This collaboration with Salesforce is also modernising how VHPL engages with communities. Through QR-code-enabled campaigns, patient enquiries generated during outreach initiatives can be captured at the point of interaction, centralised on the platform and routed to the appropriate teams for timely follow-up. During VHPL’s Mega Health Carnival in January 2026, these connected digital workflows captured more than 600 patient enquiries in just three days, demonstrating how an integrated platform can transform high-volume community engagement into structured, trackable and actionable interactions.

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Arundhati Bhattacharya, President & CEO at Salesforce – South Asia, said “Healthcare is at an inflection point, where AI has the opportunity to fundamentally transform how organisations engage with patients, empower caregivers, and deliver better outcomes. The future of healthcare will be shaped by organisations that can bring together trusted data, AI, and human expertise to create more connected, personalised, and accessible experiences. We are proud to collaborate with Vivekananda Hospital as they embrace this transformation and build a strong digital foundation for the future of patient care.”

Soumily Dutta, Director, Vivekananda Hospital Pvt. Ltd., said, “At Vivekananda Hospital, we believe exceptional healthcare begins with understanding every patient—not just clinically, but throughout their entire care journey. By adopting Salesforce’s AI-powered platform, we are creating a connected ecosystem that brings together patient engagement, doctor relationships and operational workflows to enable seamless experiences, informed decisions and personalised care. This collaboration marks an important milestone in our digital transformation, helping us make healthcare more accessible, responsive and intuitive while empowering caregivers with intelligent insights and keeping patients at the centre of everything we do.

Sumonjit Dutta, Director, Vivekananda Hospital Pvt. Ltd., said, “At Vivekananda Hospital, we believe that quality healthcare begins with understanding every patient better. Our collaboration with Salesforce is helping us build a more connected and intelligent patient engagement ecosystem by giving our teams a unified view of patient information, improving visibility into field operations, and enabling more effective lead management.

Looking ahead, VHPL plans to extend its digital transformation journey through AI and agentic capabilities. The organisation is exploring intelligent AI agents that can help patients and their families book appointments and receive guidance on which specialists to consult based on primary symptoms. Available 24/7, these capabilities aim to make healthcare guidance more accessible, responsive, and personalized for patients at every stage of their care journey.