Yellow.ai expands its Generative AI-driven Chatbot and Voicebot solutions globally through AWS

NEW DELHI: AWS, the cloud service of Amazon, is chosen by Yellow.ai, a conversational AI leader, to power its generative AI-driven voicebot and chatbot solutions. These dynamic AI agents enhance customer experiences with goal-driven conversations, providing personalized responses across 35+ channels in 135+ languages. Yellow.ai has made its solution available on AWS Marketplace to scale its global presence.

Since migrating to AWS in May, Yellow.ai has achieved a 20% reduction in operational costs, a 15% performance improvement, and a 10% cut in infrastructure costs. This has enabled increased investment in innovation and AI research. Yellow.ai’s YellowG, a generative AI platform utilizing Amazon SageMaker, has realistic empathy with minimal hallucination rates. Dynamic AI agents can self-serve up to 90% of customer queries, improving ecommerce interactions and boosting customer satisfaction scores by 40%.

Yellow.ai is using Amazon Bedrock, a fully managed foundation model (FM) service that gives businesses access to industry-leading FMs, enabling Yellow.ai to rapidly prototype, iterate, and scale generative AI applications. Yellow.ai aims to use the power of generative AI for goal-driven conversations and to enhance customer support. The dynamic AI agents can engage with customers to manage prospective leads, handle queries, offer personalized discounts, and share special offers, among other benefits.

Using AWS’s world-class global infrastructure, Yellow.ai leverages AWS Regions to deliver high availability and low latency of their services to users across more than 85 countries worldwide. With 1000+ customers in Asia-Pacific, Europe, Middle East, South America, and the U.S., Yellow.ai is helping companies swiftly deliver quality customer support at scale. Yellow.ai joined the AWS Independent Software Vendor (ISV) Accelerate in August 2023, which offers valuable co-selling support and benefits, enabling the company to engage with AWS sellers worldwide who cater to millions of active AWS customers. This year, as an AWS Technology Partner, Yellow.ai significantly expanded its business reach and co-selling efforts across Asia-Pacific, India, and North America, acquiring new customers in key industries including retail, financial services, and utilities.

Kumara Raghavan, head of Startups at AWS India and South Asia said, “Generative AI is transforming the customer service industry, making interactions more engaging and seamless. Yellow.ai is transforming its business with the latest cloud technologies to build dynamic AI agents to improve the customer care experience. We look forward to helping Yellow.ai make generative AI–driven conversational applications more accessible to customers around the world through AWS Partner programs, including the AWS Marketplace.”